Owning the global UNIX service during your time zone. Knowledge of Power 4,5,6,7 server hardware platforms a must Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scriptingįamiliarity with monitoring tools such as Tivoli / Net-SNMP Superior written and verbal communications skills able to create executive level presentationsĪdvanced knowledge of Redhat, RedHat clusteringĪdvanced knowledge of Veritas Products such as VCS, VxVM, VxFSĪdvanced troubleshooting knowledge to also include Application supportĪdvanced scripting abilities in Shell and Perl preferred Minimum 5 years of IT Technology experience, or relevant business or team leadershipĮxperience working with geographically distributed and culturally diverse workgroupsĪbility to instantly develop strong rapport and build relationships with individuals and teams at multiple levels of the organizationĪbility to be proactive with a strong bias for action, naturally inquisitive, and continuous improvement of practices /process Managing to exceed industry benchmarks through tracking of operational metrics to ensure a world class team
Leading initiatives to improve service offerings through driving results from external and internal teams and lines of business partners Manage business impact, escalation and communications for high impact incidents Experience with performance tuning & performance testing isĪct as an escalation point for GSO Level 2 Server support teams.Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.Develop and maintain relationships with technical staff, end users and clients.Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.Demonstrate creativity, innovation and high performance.Possess excellent trouble-shooting skills, are driven to help internal/external customers.
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